Frequently Asked
Questions
Browse our FAQs for answers to help you understand our service or for quick solutions to help you with troubleshooting your account.
General
What exactly does Rise do?
The primary services being offered are united under the umbrellas of Counselling Psychology and Empowerment. Under the Counselling Psychology arm there will be a myriad of services embracing issues that impact the academics, the psychological, professional readiness, and emotional stability. Importantly, the company will provide a listening ear as clarity is sought to deal with any issue that is being faced.
How do I create my own Rise account?
An account will automatically be created for you upon your first checkout of a product. You can visit our online store here.
What if I am not sure about program is right for me?
You can schedule a consultation with an advisor, and discuss your best option. You can request a consultation here
What if I am not find a suitable product?
In the unfortunate event that you cannot find a product that suits your needs, you may reach out to us and explain your interests. An advisor will follow-up with you and correspond with a suitable expert to determine whether to develop and introduce this product at your request. You can request a product here.
Is it available in my country?
Yes, our service all available worldwide as we host only virtual meetings. However, do note that language barriers we exist and should be taken into consideration. If English or Spanish is not your primary languages, reach out to us before purchasing a product.
How do I pay?
At checkout you can pay with an currency supported by PayPal, which are the following:
- Australian dollar AUD
- Brazilian real 2 BRL
- Canadian dollar CAD
- Chinese Renmenbi 4 CNY
- Czech koruna CZK
- Danish krone DKK
- Euro EUR
- Hong Kong dollar HKD
- Hungarian forint 1 HUF
- Indian rupee 3 INR
- Israeli new shekel ILS
- Japanese yen 1 JPY
- Malaysian ringgit 4 MYR
- Mexican peso MXN
- New Taiwan dollar 1 TWD
- New Zealand dollar NZD
- Norwegian krone NOK
- Philippine peso PHP
- Polish złoty PLN
- Pound sterling GBP
- Russian ruble RUB
- Singapore dollar SGD
- Swedish krona SEK
- Swiss franc CHF
- Thai baht THB
- United States dollar USD
How are meetings held?
All our meetings are hosted through the Zoom platform, unless otherwise stated by your expert.
About Our Experts
Are all our Experts qualified?
Yes certainly, all our Experts are qualified and experienced to carried out their respective programs.
How can I view an Expert's profile or credentials?
You can view all our experts full profile and products here.
How can I report a bad experience with an expert?
In unfortunate event that you encounter a bad experience with an expert, reach out to us immediately here.